Epson Ink Pads Reset Utility

If your product is displaying an end of life service message, please view and complete the required information below to proceed.

Please explain the message I am getting in my printer driver that says parts inside my printer are reaching their end of service life.
        Like so many other products, all Epson consumer ink jet products have a finite life span due to component wear during normal use. At some point, the product will reach a condition where either satisfactory print quality cannot be maintained or components have reached the end of their usable life. This is the normal product life cycle for highly mechanical devices like printers. This message is a warning that certain parts have reached the end of their usable life and that your printer will no longer work until it is serviced.

What parts are we talking about?
        The message refers to the ink pads, which are actually a number of porous pads in the printer that collect, distribute, and very importantly contain the ink that is not used on printed pages. Ink is collected by these pads during the initial setup of the product, during cleaning cycles and when printing borderless photographs. Most users will not receive this message before the printer is replaced for other reasons. Some high volume users or those who use the printer for many years may receive this message about ink pads before other components reach the end of their usable life.

Why does my printer stop functioning when I get the message?
        Epson is committed to ensuring the proper operation of all our devices to minimize the risks of property damage or personal injury during the lifespan of the product. The printers are designed to stop operating at the point where further use without replacing the ink pads could create risks of property damage from ink spills or safety issues related to excess ink contacting an electrical component.

Is there anything I can do to continue using my printer?
        Epson recommends replacing the printer, but if you want to continue using it, Epson recommends having the printer serviced at an Epson Customer Care Center. You may also be able to have the ink pads replaced by an independent service provider and use the Ink Pad Reset Utility to reset the Ink Pad Counter to continue using the printer. Please note that replacement of ink pads is relatively expensive and may not be a good investment for lower cost printers because the printers’ other components also may be near the end of usable life. Epson does not recommend ink pad replacement by users without technical training or resetting the Ink Pad Counter without replacing the ink pads.


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Note: This utility is for Windows 8, Windows 7, Windows Vista, and Windows XP operating systems only. We hope to develop an option for Mac users as well; however, we do not have an ETA or the OS requirement at this time.

To download this utility, please check the agreement check-box and complete all fields below, and click Submit. Required fields are noted with an asterisk(*). Some models may require you to be redirected to another website to finalize the process.

Before downloading and using the software, you must review and agree to the TERMS AND CONDITIONS. Use the scroll bar to navigate as you review the TERMS AND CONDITIONS, then click on the AGREE checkbox at the bottom.



END USER SOFTWARE LICENSE AGREEMENT

IMPORTANT SAFETY INFORMATION AND RECOMMENDATIONS ARE CONTAINED IN THIS AGREEMENT. READ THE ENTIRE AGREEMENT BEFORE ACCESSING THE INK PAD RESET UTILITY

NOTICE TO USER: This is a legal agreement between you (an individual or entity, referred to hereinafter as “you”) and Epson America, Inc. (“Epson”) for the enclosed software programs, including any related documentation, (collectively referred to hereinafter as the “Software”). The Software is provided by Epson for use only with the corresponding Epson brand printer (the “Epson Hardware”). BEFORE DOWNLOADING OR USING THE SOFTWARE, YOU NEED TO REVIEW AND AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT.

1. Safe use of the Software. Epson recommends service at an authorized service center for ink pad replacement or purchase of a replacement printer through an on-line or retail outlet. User acknowledges that this software is provided without cost and intended for resetting the ink pad counters on Epson printers only after replacement of the ink pads. Use of the software without replacing the ink pads and operation of the printer with a full ink pad can result in internal ink leaks that can cause electrical shorts and ink spills outside the printer. User acknowledges that printers are not designed for user replacement of ink pads and that ink pad replacement requires special training to open the printer and service the ink maintenance system. The Epson printer for which this software is being provided is not designed for use with Continuous Ink Supply Systems (CISS) or other bulk ink systems. Any modification to Epson printers voids the warranty (See Epson America, Inc. Limited Warranty). CISS or other bulk ink systems can accelerate the need for ink pad replacement and cause other damage to your printer. User accepts all risks of using this software and agrees not to hold Epson responsible for any use of this software to reset the ink pad counter or operation of Epson printers after a maintenance needed message without seeking professional service by an Epson Authorized Service Center.

2. Grant of License. Epson grants you a limited, nonexclusive license for a single use of the software only in connection with Epson Hardware owned by you.

3. Other Rights and Limitations. You agree not to modify, adapt or translate the Software and further agree not to attempt to reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Software. You may not rent, lease, distribute or lend the Software to third parties. The Software is licensed as a single unit, and its component programs may not be separated for some other use. Further, you agree not to place the Software onto or into a shared environment accessible via a public network such as the Internet or otherwise accessible by others outside the single location referred to in Section 1 above. Epson reserves the right to remove or add the availability of ink pad reset codes for any printer, at any time, in its sole discretion.

4. Ownership. Title, ownership rights, and intellectual property rights in and to the Software shall remain with Epson. The Software is protected by United States Copyright Law and international copyright treaties, as well as other intellectual property laws and treaties. There is no transfer to you of any title to or ownership of the Software and this License shall not be construed as a sale of any rights in the Software. You agree not to remove or alter any copyright, trademark, registered mark and other proprietary notices on any copies of the Software. Epson and its suppliers reserve all rights not granted.

5. Limited Warranty and Remedy. Epson does not warrant that the operation of the Software will be uninterrupted or error free or that the functions of the Software will meet your needs or requirements. Epson’s sole and exclusive liability and your exclusive remedy for breach of warranty shall be limited to the replacement cost of an Epson pad for your printer for installation at an Epson Authorized Service Center at user’s expense. Epson is not liable for performance delays or for nonperformance due to causes beyond its reasonable control. This Limited Warranty is void if failure of the Software resulted from accident, abuse, or misapplication. THE STATED LIMITED WARRANTIES AND REMEDY ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS. EPSON DISCLAIMS ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ALL WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES OR JURISDICTIONS, HOWEVER, DO NOT ALLOW EXCLUSIONS OR LIMITATIONS OF IMPLIED WARRANTIES, AND IN SUCH STATES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

6. Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL EPSON OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES, WHATSOEVER, WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, whether arising under contract, tort (including negligence), strict liability, breach of warranty, misrepresentation, or otherwise, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR OTHER PECUNIARY LOSS, ARISING OUT OF THE USE OF OR INABILITY TO USE THE SOFTWARE, OR ARISING OUT OF THIS AGREEMENT, EVEN IF EPSON OR ITS REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF DAMAGES IN CERTAIN TRANSACTIONS, AND IN SUCH STATES, THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY.

7. Governing Law and General Provisions. This Agreement shall be governed and construed under the laws in the State of California without regard to its conflicts of law rules. Any suit brought with respect to this Agreement may only be brought in Los Angeles, California and must be filed no later than one year after the date the Software is first acquired. This Agreement will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. This Agreement is the entire agreement between the parties related to the Software and supersedes any purchase order, communication, advertisement, or representation concerning the Software. This Agreement shall be binding upon, and inure to the benefit of, the parties hereto and their respective successors, assigns and legal representatives. If any provision herein is found void or unenforceable, it will not affect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms. This Agreement may only be modified in writing signed by an authorized representative of Epson. Without prejudice to any other rights Epson has, your license rights under Section 1 above and your warranty rights under Section 7 above, shall automatically terminate upon failure by you to comply with its terms. Upon termination of such rights, you agree that the Software, and all copies thereof, will be immediately destroyed.

8. Capacity and Authority to Contract. You represent that you are of the legal age of majority in your state of residence and, if applicable, you are duly authorized by your employer to enter into this Agreement.

Should you have any questions concerning this Agreement, kindly write to: Epson America, Inc., Customer Relations Department, 3840 Kilroy Airport Way, Long Beach, CA 90806-2469, USA.

EPSON is a registered trademark of Seiko Epson Corporation.

I acknowledge reading and understanding the warnings regarding this software and agree to the terms and conditions of use.

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Warning! For safe and reliable operation, do not use this software without replacing the ink pads. This software is intended to reset the ink pad counters and enable the printer to continue printing after a "maintenance needed" message, but only after the ink pads have been replaced. If this Ink Pad Reset software utility is used without actually replacing the ink pads there is a risk of ink spills within the printer that can cause electrical shorts or ink spills outside the printer causing property damage. Professional service is needed to open the printer and replace the ink pads, so Epson recommends service at an Epson Authorized Service Center. For more information please use the Epson website to locate an authorized service center or call Epson Technical Support at 562-276-1300.